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Return or Exchange Policy

 


Customer satisfaction is our goal! PREMIUM LACE WIG offers a 7-Day Return guarantee upon your receipt.


If you are unhappy with your purchase, please feel free to contact us for return, refund or exchange.


How To Apply Return/Refund

1. If you believe you have received incorrect items, please send us email within 7 days upon receipt. Please includes detailed descriptions, pictures, or videos in your email to service@premiumlacewig.com


2. Our customer service team will respond to you within 1 business day.

3. If you need to return, please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item, we will contact you and process an exchange or a refund within one or two business days.


Return

1. Kindly note that we DO NOT provide shipping labels.

2. You can return the parcel to our USA warehouse.

3. You can return by USPS or Other regular Mail service, please provide a valid tracking number so we can follow online. You will be responsible for the shipping costs for return.


Refund

1. Refund will be processed after parcel received, and refund will be automatically returned to your original method of payments in 3-10 working days.

2. If the return is due to the buyer's responsibilities (such as don't like/want, ordering wrong products/sizes), we may remove approx. $20 from your refund as restocking fee/handling fee.


Returned Items

1. Items must be unworn, unwashed, uncut and unstyled (free of any stains from makeup, deodorant, or wear) and with the product's package attached.

2. We do not accept any return or exchange if the lace or hair has already been cutted.


Please feel free to contact us at service@premiumlacewig.com or premiumlacewig@yahoo.com for any assistance. We will try our very best to help you and reply to all messages within 1 business day.



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